Improve Inventory Ticket Response Times by 50% | Why your customer support team needs Gorgias and Prediko ahead of Black Friday

As Black Friday and Cyber Monday sales ramp up, brands face an influx of inquiries from shoppers buying multiple items, with pressing questions about stock availability and delivery timelines.

In fact, Gorgias highlights that 30-40% of support tickets during this period are related to stock, with questions like "When will this item be available?" or "How do I get notified when it comes back?"

This surge of queries during Black Friday & Cyber Monday can easily overwhelm even the best-prepared customer experience and support teams.

Customers expect immediate, precise responses, and delays can mean missed sales, frustrated shoppers, and lost loyalty.

The Challenge - How do brands manage inventory-related inquiries during peak sales periods? 

Say hello to the combination of Prediko and Gorgias—offering real-time inventory visibility and customer support automation to tackle these issues with ease.
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1) Real-Time PO Sync with Shopify

Prediko is one of the highest-rated inventory management apps on the App Store because it syncs with Shopify and analyses inventory data in real-time. This gives brands accurate stockout and restock dates, automatically adjusting inventory levels as products are sold and factoring in items currently in transit.

Once a brand instals Prediko from the app store, Prediko syncs their historical sales data and shows the entire product & SKU catalogue in the form of a Buying Table.

2) Real-time Buying Recommendations for BFCM Demand

Based on existing stock levels, historical sales performance and lead times, Prediko generates real-time Buying recommendations that suggest the exact units in order to meet BFCM target.

3)  Directly create and track Purchase Orders with simplest UI

The best part - Brands can create Purchase orders directly from the Buying table in just 1-click. 

Within Prediko, there is a simple setting that allows one to sync received inventory with Shopify admin.

Once a PO is marked as 'Ordered,' Prediko’s system instantly syncs inventory levels with Shopify.

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4) Mark units as received within Prediko

And when a PO is closed within Prediko, brands have the flexibility to mark how many units were received as compared to ordered.

The received units then get added to AVAILABLE units within Shopify admin.

All this information syncs in real-time with Shopify.

With Gorgias connected to Shopify, support agents can confidently answer questions like "When will this product be available?" by seeing real-time inventory and incoming stock data provided by Prediko.

This complete view ensures that agents can provide accurate restock timelines—reducing back-and-forth and building customer trust.

Gorgias Helpdesk and Automate - Use real-time inventory data from Prediko to solve tickets faster & create better customer experience

Gorgias stands out from other customer support apps because it provides a complete customer support platform. Their platform enables brands to manage questions about order tracking, returns, and order statuses from a single tab. This comes in handy especially during periods like Black Friday & Cyber Monday & the holiday season.

1) A common customer situation during BFCM

A customer reaches out asking if an out-of-stock item will be back soon.

Thanks to Prediko’s real-time sync with Shopify, a customer support agent using Gorgias can see the incoming PO and provide an exact date for restocking. 

This reduces average response time by up to 30%, turning a potentially lost sale into a positive experience

2) Automate Common Inventory Questions

Prediko’s real-time updates combined with Gorgias’s Automate feature mean that frequently asked questions about stock can be handled automatically. If a popular item is out of stock but has an expected restock date, automated responses can be triggered to inform customers immediately.

By automating frequent inquiries about stock statuses, brands can reduce repetitive ticket volumes by up to 70%, freeing up agents to focus on more complex and high-value customer issues.

Tech retailer, Nomad, is a great example of this. By leveraging Gorgias’s Automate feature, Nomad was able to bring down response times by 70%, streamline support and improve the overall customer experience.

Take Control of Inventory Queries This Black Friday

This Black Friday, don’t let inventory uncertainty stand in the way of a great customer experience.

With Prediko and Gorgias, your support team will not only provide timely responses but also reduce cart abandonment rates and increase customer satisfaction during the busiest shopping weekend of the year.
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Stay Ahead This Black Friday: Boost Customer Satisfaction with Prediko and Gorgias

This Black Friday, give your support team the power to handle inventory questions with confidence. By combining Prediko’s real-time inventory insights with Gorgias’s responsive customer support, you’ll deliver a standout experience during the busiest shopping weekend of the year. Make this season your most successful yet—equip your team with Prediko and Gorgias today.