Improve Inventory Ticket Response Times by 50% | Why your customer support team needs Gorgias & Prediko ahead of Holiday Season

‍As we approach the Holiday Season, brands start facing an influx of inquiries from shoppers wanting to buy multiple items, with questions related to their stock availability and delivery timelines especially during the holidays.

Gorgias highlights that 30-40% of support tickets during the holiday season are related to stock availability, with questions like "When will this item be available?" or "How do I get notified when it comes back?"

This surge of queries during the holiday season can easily overwhelm even the best-prepared customer experience and support teams.

Customers expect immediate, precise responses, and delays mean missed sales, frustrated shoppers, and lost loyalty.

The Challenge: How do brands manage inventory-related inquiries during peak holiday season ?

Say hello to the combination of Prediko and Gorgias—offering real-time inventory visibility and customer support automation to tackle these issues with ease.

Prediko’s PO System in Action: Real-Time Inventory Updates for Customer Support Teams using Gorgias

1) Real-Time Sync with Shopify

Prediko is one of the highest-rated inventory management apps on the App Store because it syncs with Shopify and analyses inventory data in real-time. This gives brands accurate stockout and restock dates, automatically adjusting inventory levels as products are sold and factoring in items currently in transit.

Once a brand installs Prediko from the app store, Prediko syncs their historical sales data (including from the previous holiday season) and shows the entire product & SKU catalogue in the form of a Buying Table.

2) Stock Recommendations that anticipate ALL Holiday Season Demand 

 Based on existing stock levels, historical sales performance & lead times, Prediko generates real-time recommendations for brands that suggest the exact stock units to be ordered to meet the holiday season targets.

Just this BFCM, Prediko brands outperformed their peers with a 91% SKU availability rate and Inventory Health Metrics that positioned them to thrive all the way through the holiday season. 

3)  Directly create and track Purchase Orders with simplest UI

There can be multiple bottlenecks in the supply chain during a busy period like the holiday season. That’s why we make it easy to create, track and receive POs directly within Prediko.

Brands can also close certain line items in POs to indicate that those items are no longer in transit and have been received.

Within Prediko settings, there is an option to sync received inventory with the Shopify admin inventory levels.

Once a PO is marked as 'Ordered,' Prediko’s system instantly syncs inventory levels with Shopify.
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This makes the incoming units reflect instantly to Gorgias agents.

4) Mark units as received within Prediko

And when a PO is closed within Prediko, brands have the flexibility to mark how many units were received as compared to ordered.

The received units then get added to AVAILABLE units within Shopify admin. 

All this information syncs in real-time with Shopify.

With Gorgias connected to Shopify, support agents can confidently answer questions like "When will this product be available?" by seeing real-time inventory and incoming stock data provided by Prediko.

This complete view ensures that agents can provide accurate restock timelines—reducing back-and-forth and building customer trust.

Gorgias Helpdesk and Automate - Use real-time inventory data from Prediko to solve tickets faster & create better customer experience

Gorgias stands out from other customer support apps because it provides a complete customer support platform. Their platform enables brands to manage questions about order tracking, returns, and order statuses from a single tab. 

This comes in handy especially during busy periods like the Holiday season.

1) A common customer situation during Holiday season

A customer reaches out asking if an out-of-stock item will be back soon.

Thanks to Prediko’s real-time sync with Shopify, a customer support agent using Gorgias can see the incoming PO and provide an exact date for restocking. 

This reduces average response time by up to 30%, turning a potentially lost sale into a positive experience

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2) Automate Common Inventory Questions

Prediko’s real-time updates combined with Gorgias’s Automate feature mean that frequently asked questions about stock can be handled automatically. If a popular item is out of stock before the holiday season but has an expected restock date during or after, automated responses can be triggered to inform customers immediately.

By automating frequent inquiries about stock statuses, brands can reduce repetitive ticket volumes by up to 70%, freeing up agents to focus on more complex and high-value customer issues.

Tech retailer, Nomad, is a great example of this. By leveraging Gorgias’s Automate feature, Nomad was able to bring down response times by 70%, streamline support and improve the overall customer experience.

Take Control of Inventory Queries During Holiday Season 🎄

With Prediko and Gorgias, your support team will not only provide timely responses but also reduce cart abandonment rates and increase customer satisfaction as we enter into the new year.

Make this holiday season your most successful yet—equip your team with Prediko and Gorgias today.